Get a Quick Text, Email or Call for Water Emergencies: New Jersey American Water Introduces New Emergency Customer Notification System

Jan. 13, 2016 12:26 pm

New Jersey American Water has launched its “CodeRED” system, which delivers high-speed notifications to customers when water emergencies occur. Customers enrolling in CodeRED can be contacted quickly by text, email, telephone, and the CodeRED mobile app depending on their personal preferences.

CodeRED rapidly contacts large numbers of customers about emergency situations, which include boil water advisories, main breaks, water conservation requirements and other major events impacting water service. The system will also be used for non-urgent notification, such as planned service outages, local hydrant flushing, low-pressure events and major traffic impacts. In addition, CodeRED alerts and a map of the impacted areas will be posted on under “Alert Notifications.”

“Improving service and communications with our customers is a high priority and CodeRED enables us to quickly alert customers with the emergency information they need through their preferred method of contact,” said Peter Eschbach, director of communications and external affairs at New Jersey American Water. “Once we enter a notification into the system, it can reach thousands of customers in a matter of minutes.”

To take full advantage of the new system, customers are encouraged to log on to the New Jersey American Water’s web self-service portal called “My H2O Online” ( to enter their contact information and preferences.

Customers who do not have Internet access can contact New Jersey American Water’s customer service center at 800-272-1325 on Mondays through Fridays between 7 a.m. and 7 p.m. to update their contact information.

Emergency alerts will automatically be sent by CodeRED to all phone numbers and e-mail addresses that are on record. Customers will be sent non-urgent notifications only if they opt-in to receive them. Standard text, data and phone rates may apply.

The My H2O Online self-service portal enables customers to access their account, check water usage, pay bills online, and sign up for paperless billing. Customers who are not enrolled in My H2O Online can register by visiting After filling out the registration form and submitting it, customers will receive e-mail confirmation from My H2O Online. Click the link provided within the e-mail to confirm and active your registration.

The new system also offers the CodeRED Mobile Alert app that communicates alerts based on location. The free app sends location-specific notifications to the user’s smartphone. Those who sign up will receive New Jersey American Water alerts, along with other public safety information sent by organizations using CodeRED.

Because CodeRED can only contact customers who have a New Jersey American Water account, landlords are urged to pass along alerts and notifications to their tenants. However, tenants can also get alerts by downloading the CodeRED Mobile Alert app at

New Jersey American Water, a wholly owned subsidiary of American Water is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.5 million people. Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 6,800 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in 47 states, as well as parts of Canada. More information can be found by visiting

New Jersey American Water
Richard Barnes, 856-782-2371

Business Wire
January 13, 2016 - 12:26 PM EST

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