American Water Resources and the City of Rialto Utility Authority Launch Service Line Protection Programs

Jan. 4, 2016 12:02 pm

American Water, the largest and most geographically diverse publicly traded U.S. water and wastewater utility company, announced today that American Water Resources (AWR) and the City of Rialto Utility Authority (RUA), launched their partnership to offer Service Line Protection Programs to approximately 20,000 Rialto, Calif. homeowners. As RUA’s exclusive partner offering optional Service Line Protection Programs, AWR aims to educate homeowners on their responsibilities regarding exterior water and sewer lines while offering peace of mind protection for homeowners against potentially expensive repairs.

The Service Line Protection Programs being offered include:

  • Water Line Protection Program
  • Sewer Line Protection Program
  • In-Home Plumbing Protection Program

These affordable programs provide customers a way to pay for repairs to water and sewer service lines not typically covered under homeowner’s insurance or standard home warranties.

“We are pleased to offer our customers this optional protection through AWR. This program provides Rialto homeowners an affordable and easy way to protect themselves from the expense and inconvenience of unexpected service line repairs,” said Rialto Mayor Deborah Robertson.

“We are honored to partner with RUA to offer these protection programs to its customers,” said Malcolm Conner, President of American Water Resources. “Replacing these lines can cost thousands of dollars. RUA is offering their customers an affordable and convenient solution.”

American Water Resources manages the Service Line Protection Programs - establishing a local contractor network and providing bi-lingual customer service and managing all claims. Program participants will receive 24-hour customer service support and a one year warranty on all covered repairs with no forms to submit and no deductibles.

Details about these programs and how to enroll will be arriving in the mail for eligible homeowners. Information is also available online at or by calling 844-765-7262.

About American Water Resources

American Water Resources is a provider of Service Line Protection Programs to homeowners in 43 states and Washington, D.C., and currently services 1.5 million contracts. American Water Resources has been providing protection programs for more than 15 years. The company holds a 97 percent Customer Satisfaction rating and an A+ Rating from the Better Business Bureau. American Water Resources also provides its Protection Programs to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utility Commission, Nashville Metro Water Services and others. American Water Resources is a subsidiary of American Water (NYSE: AWK), the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. American Water Resources does business as American Water Resources Insurance Services in California and protection programs are provided by Virginia Surety Company, Inc. For more information, visit the American Water Resources website at

American Water Resources
Denise Venuti Free, 856-309-4690
For Customer Inquiries, call 844-765-7262

Business Wire
January 4, 2016 - 12:02 PM EST

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